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Shipping policy

WEST 14TH offers complimentary worldwide shipping on all orders.

Orders are dispatched from our Sydney-based warehouse using Australia Post within Australia and DHL Express for international destinations.

Orders placed before 10am AEST Monday to Friday, where stock is available, will generally be dispatched the same business day. Orders placed after 12pm AEST will be dispatched the next working day.

You will receive a confirmation email with your tracking number as soon as your order leaves our warehouse.



AUSTRALIA

Standard Shipping — Complimentary
Australia Post Standard delivery generally takes 1–7 business days, depending on your location.

Express Shipping — $10 AUD
Upgrade to Australia Post Express at checkout for faster delivery.

All Australian orders include tracking and require a signature on delivery.

 



UNITED STATES

DUTIES & TAXES INCLUDED

Shopping WEST 14TH from the USA is now easier.

All applicable US import duties and taxes are included in the price you see on our US store. There are no additional import duties or taxes to pay when your order arrives.

US orders include:

  • Complimentary DHL Express shipping
  • Delivery generally within 3–10 business days
  • Tracking from dispatch to delivery
  • Local US returns

The USD price you see at checkout is the price you pay.

For more information about returning an order within the USA, please see our Returns Policy.

 



DELIVERY INFORMATION

To help ensure successful delivery, we recommend sending your parcel to an address where someone will be available to receive it between 9am–5pm.

All orders require a signature as proof of delivery and will not be left unattended.

If delivery is unsuccessful, redelivery will need to be arranged by the customer. Additional redelivery charges may apply and will be the responsibility of the customer.

International orders require a delivery address serviced by the DHL Express network and cannot be delivered to PO boxes.

You will receive a confirmation email with your tracking number when your order leaves our warehouse so you can follow its journey.

All orders are displayed in Australian Dollars (AUD) unless you choose to shop in another available currency.

 



PRE-ORDERS

Select styles may be available for pre-order and will be clearly identified on the product page, together with the estimated delivery date.

Payment is taken at the time of purchase.

We aim to dispatch pre-orders within five business days of the stated delivery date and/or once the stock has arrived at our warehouse.

You will receive a confirmation email with your tracking number as soon as your order has been dispatched.



SALE ITEMS

Return conditions may differ for items purchased at a reduced price.

Please refer to our Returns Policy for full details regarding returns and exchanges on sale items.

 



 


 

TRY BEFORE YOU BUY
Try up to 2 items
Home try-on
 
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Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.