West 14th aims to provide the best experience for our customers. We value the urgency to receive your new purchase and will aim to dispatch your order as soon as possible.
*Receive Worldwide Complementary Shipping on all orders. West 14th will cover the shipping charges for all orders purchased for a limited time. Delivery address and country must be part of the DHL Express Courier network or Australia Post network to be eligible.
*Receive Complimentary Returns in Australia Only. West 14th will cover the shipping charges for one return or exchange of a purchase for a limited time. Delivery address and country must be from an Australian Post Code to be eligible. (Commencing on 9th April 2018)
PLEASE NOTE: ITEMS PURCHASED AT A REDUCE PRICE IS A FINAL SALE. SEE RETURNS FOR CHANGE IN POLICY ON RETURNS OF SALE ITEMS.
West 14th have partnered with Australia Post and DHL Express to provide our customers a relievable and efficient global courier.
Orders placed by 12noon (AEST) Monday to Friday, where stock is available, will be dispatched same date.
Orders placed after 12noon (AEST) will be dispatch the next working day. **Due to NSW long weekend, orders placed after 12 noon (AEST) on 28th September 2018 will be dispatched on Tuesday 2nd October 2018.**
You will receive a confirmation email with the Tracking Number when order leaves the warehouse.
To guarantee delivery success it is best to send your parcel to a location where there will be a person to receive it between 9am -5pm.
All orders will need a signature for proof of delivery. Orders will NOT be left behind.
Redeliveries will need to be organized by the customer. Additional cost may apply which the customer will be liable.
All orders are in Australian dollars (AUD).
Shipping Cost Transit Times:
|Country||Shipping Cost (AUD)||Transit Time|
|Australia||$15||1 to 4
|New Zealand||$35||2 to 4
|North America||$50||3 to 6
|Asia||$50||3 to 6
|Europe||$60||3 to 10
|Rest of World||$85||3 to 10
International Shipments Specific
International orders may take up to 10 days to be delivered depending on your countries custom process.
We require a signature on receipt of your order. If there is no one at the delivery address a calling card will be left and the order will be returned to the depot. This card will have options for you to arrange an alternative delivery time.
On international deliveries we cannot deliver to post office boxes and we don’t offer C.O.D on any orders.
International orders may incur taxes and duties applied by customs in the country where the order is delivered, which is covered by the customer.
Any duty and taxes incurred in the country of destination are the responsibility of the customer.
To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.
Select styles are identified as PRE ORDER.
Payment is taken at point of purchase,
We endeavor to dispatch order within 5 days of stated delivery date
You will receive a confirmation email with Tracking Number when order leaves warehouse.
*Complimentary Worldwide Shipping is eligible to all countries operated by DHL Express services and Australia Post services. West 14th will pay for the shipping cost ONLY. Any import taxes and duties applied by the country are to be paid by the customer. All shipments will be arranged as Duty Not Paid.