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Privacy Policy

This Privacy Statement applies to all personal information collected by West 14th (ABN 35536870056) via the internet, including without limitation, by way of the West 14th website located at www.w14th.com. 

West 14th recognizes the importance of protecting the privacy of our client's personal and financial information and acts in accordance with this recognition. As a result, West 14th has instituted strict policies regarding your privacy. Information provided at the time of registration or submission will not be used for any unsolicited communication, unless you provide your consent. When you register with West 14th you give us your consent to treat your personal data in accordance with this online privacy policy and for the purposes described in Terms & Conditions on www.w14th.com.

West 14th Collects

In order to provide our clients with the service they deserve West 14th collects the information that our clients provide to West 14th. This may include personal information automatically collected by our system relating to your visit to the website, such as your IP address; given to us by you when you fill in questionnaires, contact forms or other sections of the West 14th website or when you post or input information to the West 14th website; and about how you use the West 14th website.

We study our clients' and visitors' use of our website so we can improve our services and enhance your experience. When you register with West 14th, you give us your name, email address, country of residence, state and postcode. West 14th does not collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register or exit this website.

West 14th uses information you provide

If you give us your name and email address, we may contact you by email with special information about West 14th and our products. We only communicate with you by email if we have your permission. Otherwise, we use your information only to provide our clients with a better service experience and ensure that we, our partners and affiliates maintain and improve services to our clients. West 14th will not otherwise use or disclose any information about you without your consent, unless: Will West 14th share your information with other entities?

West 14th does not sell or rent our client's names, addresses, email addresses or other personal information. In order to maintain our website and enhance our client communications, West 14th contracts with selected third parties. As necessary, your personal information may be shared with these third parties, solely for the purpose of assisting West 14th in these endeavors and subject to strict contractual confidentiality obligations. West 14th will not otherwise use or disclose any information about you without your consent, unless:

  • the use or disclosure is for one of the purposes described in or otherwise permitted by this policy;
  • the use or disclosure is required or permitted by law;
  • we believe it necessary to provide you with a service which you have requested;
  • we believe it necessary to protect the rights, property or personal safety of another person or West 14th; or
  • the assets or operations of West 14th business are transferred to third party.
  • If you do not provide requested information, West 14th may not be able to provide you with access.

Security

West 14th will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure and to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. West 14th uses appropriate security measures to protect the information you give us. While we take stringent measures to protect our website and all information, you should be aware that no internet data transmission can be guaranteed to be 100% secure from access by unintended recipients. West 14th will not be responsible for events arising from unauthorized access to your personal information.

[Please note also that West 14th may use overseas facilities to process or back up its information. As a result, we may transfer your personal information to our overseas facilities for storage. However, this does not change any of our commitments to safeguard your privacy.]

Cookies

West 14th may use cookies to improve the usefulness of our website for our clients and to help us to enhance our services. Cookies are tiny bits of data that are stored on your hard drive when you visit a website. Most web browsers are set to accept cookies. Cookies in and of themselves do not personally identify users, although they do identify a user's browser. Cookies are useful to estimate our number of users and determine overall traffic patterns through our website. If you don't want cookies, your Web browser likely includes an option that allows you to not accept them. This may mean that you will not be able to take full advantage of West 14th’s services.

Marketing

From time to time, West 14th may give you the choice as to whether or not you wish to participate in promotions, surveys and/or competitions. To take part in these activities, you will be directed to an appropriate mechanism to enable you to sign up. When you sign up you will receive additional information about the terms and conditions that apply to registration and the relevant surveys, competitions and/or promotions. Please read these carefully as such terms apply in addition to those set out in this policy and could provide you with important information about how personal information collected as part of those activities is dealt with.

Links to other websites

West 14th provides access to third party websites through the West 14th website. These linked websites are not under the control of West 14th, and we are not responsible for the content or the conduct of the organization accessed via a link on West 14th website. Before disclosing your personal information on any website, we suggest you examine the terms and conditions and privacy policy of that website.

Acceptance of Privacy Policy & Modifications

By accessing and using the West 14th website, you consent to our collection, use and disclosure of your information as disclosed in this privacy policy. West 14th may occasionally make changes to our privacy policy or practices. For this reason you should therefore review this page from time to time to get updated information. We will notify you of any changes in our privacy policy by posting the modifications on our website or otherwise informing you before we use your personal information in any way not previously disclosed in our privacy policy.

If you are registered on the West 14th online database and would like to be removed, please click on this unsubscribe link and enter the email you wish to remove. You have the right to access your personal information in the manner permitted by the Privacy Act 1988 (Cth) at any time and request correction of your personal information held by West 14th at any time. If you would like to access your personal information or have any questions concerning this privacy policy, please send an email to service@w14th.com. If you wish to have your personal information deleted, please send an email to service@w14th.com and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

TRY BEFORE YOU BUY
Try up to 2 items
Home try-on
 
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 5 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 5 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.