Refundid

Refundid provides shoppers instant refunds for their online returns. No more waiting for your order to be shipped back and checked, with Refundid you receive your refund in under 30 seconds.

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Enter your details below to get started

How It Works

Check that your item is eligible for a return by following West 14th returns policy here
Enter your details above or click here to receive your full refund in real-time
If you haven't already, ship back your order.

Does it Cost?

Refundid is completely free for all West 14th customers meaning you can receive your full refund instantly at no additional cost.

Items Eligibility

Refundid is only available for Australian customers.

Full price items with a value of $1200AUD or less are eligible to receive instant refunds with Refunded.

Markdowns, Sale items and any full price with a value over $1201AUD is not eligible for this service. Please follow our standard return procedure found here.

Where do I purchase a return slip?

Refundid offers pick-up, or drop-off return shipping labels meaning your items can be picked up and shipped from the comfort of your home.

Alternatively, after receiving your refund instantly, contact West 14th's customer service team at service@w14th.com to receive an Australia Post return slip if the prepaid shipping label has not been included in the original parcel.

What do I do After Receiving My Refund from Refundid?

After using Refundid your refund process is complete.

If you have not shipped back your items, you must do so by sending them to the address specified in the West 14th returns policy and provide Refundid with the relevant shipping tracking number. Please add this shipping tracking number through your Refundid account.

For any questions related to the shipping tracking number, please reach out to Refundid here.

For more information, check out Refundid's FAQ at www.refundid.com/help

Natalie

Great pants. Just love it. Please do more clothing & leather combination

Always the best.

Always beautiful and luxurious.

A small but mighty bag

I bought this bag on a whim and I am so glad I did. For such a small bag it can fit a lot of things. It also packs flat so it is perfect to take travelling. The green is such a unique colour and it goes with everything plus the leather is super soft!

Kristine Taylor

I waited so long before deciding to purchase this beautiful Trench Coat and for the life of me I still don't know why. This is far from an early purchase from West14th which I have bought many items from and fallen in love with each and every piece. I finally bit the bullet and decided to buy this item, especially as I wasn't sure just how many were left in my size and didn't wish to miss out. I have a few other leather items in this colour, so I knew it would go well with these and many other shades that I owned in other clothing. The Trench Coat arrived earlier this week and like all else from West14th, it fit like a glove. Violetta and staff surely know how to style a garment to fit one's body just right. They are always available to ask questions from in regards to styling the garments, working out sizing and anything else one wishes to ask. The service is second to none. Yet again, the leather is super soft on this garment and I love the extra touches that are added such as two inside invisible buttons to secure the double-breasted design into a neat fit. The band's of leather around the cuffs that secure the sleeves into the right length have buckles, the flap on the back of the shoulder area at the rear is a nice touch that makes it look just like an orginal Burberry Trench. The belt wraps around my body almost two and a half times, yet still looks stylish and sophisticated. It can be worn several other ways as well. The only thing that is missing is the cashmere scarf to drape around the collar, although this I may splurge on from Burberry to utterly spoil myself. My intense interest in West14th, a brand that I had never even heard of at the time, was peaked by seeing a mid-blue New Yorker Jacket which I went on to purchase. I so loved this jacket, plus the many compliments I received, that I indulged in more items that I love dearly. I have never come across another brand that has leather that is remotely as soft as West14th nor designs as stunning. This is my first actual Trench Coat and I couldn't be happier with it. I already have my sights set on my next desires! Thanks yet again Violetta and West14th.