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      Refundid

      Australian Customers Only

       

      Refundid provides shoppers instant refunds for their online returns. No more waiting for your order to be shipped back and checked, with Refundid you receive your refund in under 30 seconds.

      Enter your details below to get started

      Returns

      Please enter your order details to access your refund now

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      How It Works

      1. Check that your item is eligible for a return by following West 14th returns policy here 
      2. Enter your details above or click here to receive your full refund in real-time
      3. If you haven't already, ship back your order.

       

      Does it Cost?

      Refundid is completely free for all West 14th customers meaning you can receive your full refund instantly at no additional cost.

       

      Items Eligibility 

      Refundid is only available for Australian customers.  

      Full price items with a value of $1200AUD or less are eligible to receive instant refunds with Refunded. 

      Markdowns, Sale items and any full price with a value over $1201AUD is not eligible for this service. Please follow our standard return procedure found here

       

      Where do I purchase a return slip?

      Refundid offers pick-up, or drop-off return shipping labels meaning your items can be picked up and shipped from the comfort of your home.

      Alternatively, after receiving your refund instantly, contact West 14th's customer service team at [email protected] to receive an Australia Post return ship.

       

      What do I do After Receiving My Refund from Refundid?

      After using Refundid your refund process is complete.

      If you have not shipped back your items, you must do so by sending them to the address specified in the West 14th returns policy and provide Refundid with the relevant shipping tracking number. Please add this shipping tracking number through your Refundid account.

      For any questions related to the shipping tracking number, please reach out to Refundid here.

      For more information, check out Refundid's FAQ at www.refundid.com/help