We want you to love your WEST 14TH purchase. If your piece isn’t quite right, full-price items can be returned within 14 days of delivery for a refund, provided they meet the return conditions below.
For help with a return, exchange, sizing or fit, our Customer Care team is always here to help at service@w14th.com.
UNITED STATES RETURNS
EASY LOCAL US RETURNS
US customers can return eligible purchases within the United States, so there is no need to ship your return back to Australia.
Contact service@w14th.com within 14 days of delivery with your order number and the item you would like to return. Our Customer Care team will provide your local US return address and instructions.
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service.
Full-price items that meet our return conditions are eligible for a full refund of the item price.
HOW TO MAKE A RETURN
STEP 1: CONTACT US
Email service@w14th.com within 14 days of delivery with your order number and the item you would like to return.
Australian customers may also use Refundid for eligible instant refunds.
STEP 2: COMPLETE YOUR RETURN FORM
Complete the WEST 14TH Return Form included with your order.
STEP 3: REPACKAGE YOUR ITEM
Return your item unworn, with all original tags, accessories and packaging.
Please ensure the garment and WEST 14TH cloth bag are properly protected and securely packaged for transit.
STEP 4: RETURN YOUR PARCEL
USA: Our Customer Care team will provide your local US return address. Return shipping is arranged and paid for by the customer. We recommend using a tracked shipping service.
Australia: Our Customer Care team will provide instructions for returning your parcel via Australia Post which is a complimentary service.
All other international destinations: Return shipping is arranged and paid for by the customer. We recommend using a tracked shipping service.
Please send your return to:
WEST 14TH ONLINE RETURNS
c/o Feckle 3PL
Unit 33/71–79 Kurrajong Ave
Minchinbury NSW 2770
Australia
STEP 5: KEEP YOUR TRACKING
Please retain your tracking information until your return has been received and processed.
WEST 14TH cannot be responsible for returns lost in transit.
INSTANT REFUNDS WITH REFUNDID (Australia Only)
Australian customers may be eligible to receive their refund instantly with Refundid — even before the item has been returned to us.
Check your eligibility for an instant refund here.
RETURN CONDITION
To be eligible for a return:
- Items must be returned within 14 days of delivery.
- Items must be unworn and in their original condition.
- All WEST 14TH garment tags and labels must remain attached.
- Any authenticity cards, dust bags, leather tags and other accessories supplied with the item must be included.
- Items must be securely packaged to protect the garment during transit, including the WEST 14TH cloth bag and protective packaging where provided.
Items that are worn, damaged, soiled or returned without their original tags or accessories may not be accepted and may be returned to the customer.
Returns received outside the 14-day return period may be accepted at WEST 14TH’s discretion.
REFUNDS
Eligible full-price purchases will receive a full refund of the item price to the original payment method.
Please allow 5–10 business days for your return to be processed after it has been received.
Your bank or payment provider may require additional time for the refund to appear in your account after it has been processed by WEST 14TH.
Any paid original shipping charges are non-refundable.
Return shipping costs are the responsibility of the customer unless otherwise stated by WEST 14TH.
SALE ITEMS
Items purchased at a reduced or sale price are final sale and are not eligible for a refund.
Sale items may be exchanged for another size or style of equal or greater value, subject to availability.
If a suitable replacement is unavailable, your sale item may be returned for a WEST 14TH e-credit to use on W14th.com.
SAMPLE SALE ITEMS
All Sample Sale purchases are final sale and cannot be returned or exchanged.
Sample Sale pieces are clearly identified on W14th.com. As these garments may have been used as samples or gently worn within our business, they may show minor marks, signs of wear or slight fit variations from standard WEST 14TH production pieces.
FAULTY OR INCORRECT ITEMS
Every WEST 14TH order is carefully checked before leaving our warehouse.
If you receive an item that is damaged, faulty or different from what you ordered, please contact service@w14th.com as soon as possible.
Depending on the circumstances, we may offer a repair, replacement, exchange or other appropriate resolution.
Where an item is faulty or an incorrect item has been dispatched, WEST 14TH will cover the cost of returning the item, including applicable shipping, duties and taxes.
PRICE ADJUSTMENTS
If an item purchased at full price is subsequently reduced or placed on sale, the new sale price cannot be retrospectively applied to the original purchase.
The price paid at the time of purchase is final and the difference is not eligible for a refund.
NEED HELP?
We’re here to make the process as easy as possible.
For help with a return, exchange, sizing or any questions about your order, contact our Customer Care team at service@w14th.com.
