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AUSTRALIA

We understand the importance of trying clothes on and we know once you feel our buttery soft leathers against your skin, you will fall in love. That’s why when buying directing from W14TH.COM we offer free shipping & easy returns so you can try on as many pieces as you like. Whatever doesn't work we provide full refunds on full price purchases. And we pay for the return shipping if you are within Australia too! Learn more here or give us a call to find your perfect fit. 

West 14th head office is based in Bondi Beach, NSW Australia. Online orders are dispatched from our warehouse partners based in Sydney, NSW Australia. 

 Customer Service Response Time 

"Excited to share I will be finally heading home to NYC to see my family after two years apart. As most of you know, I love connecting directly with our women and take great care to respond to your calls, emails and live chat. Whilst I am away my response time will be a little slower, but don't worry all orders and returns are processed as normal by our warehouse team. Just answering of emails and calls may take closer to 24 hours. We always strive to provide the best personalise service to you all and promise to continue to honour this commitment. Look forward to sharing my travel updates in the coming weeks." x Violeta, Founder

The customer service team response time will be on a slight delay to reply to emails, phone calls and live chat messages between 10th June - 22nd July 2022. All orders, returns and refunds will be processed by our warehouse team who remain fully operational and will dispatch within our standard shipping times.