Customer Service

West 14th Customer Service

West 14th’s service team is available to assist you with all of your queries.

We can be reached by email, phone, live chat or messenger.  
Contact us on or call +61 02 8937 0661 to speak to the Customer Service team. * All enquires via email or phone call will be replied within 24 hours of submission.

We understand the importance of trying clothes on and we know once you feel our buttery soft leathers against your skin, you will fall in love. That’s why we offer free shipping & easy returns so you can try on as many pieces as you like. Whatever doesn't work we provide full refunds on full price purchases only and exchanges or credits on Sale Items (excluding sample sale items). And we pay for the return shipping if you are within Australia too! Learn more here. 


West 14th head office is based in Bondi Beach, NSW Australia. Online orders are dispatched from our warehouse partners based in Sydney, NSW Australia.  


Easter Long Weekend & Office Moving Closers:

The office and customer service will be offline between 28th March to 2nd April 2024 during our office move.

Our warehouse partner will remain operational and dispatching orders before and after the long weekend. ⁠All orders placed by 12noon on 28th March will be dispatched on the 28th March. Orders arriving after this time will be dispatched on Tuesday 2nd April 2024.