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Customer Service

West 14th Customer Service

West 14th’s service team is available to assist you with all of your queries.

We can be reached by email, phone, live chat or messenger.  
Contact us on service@w14th.com or call +61 02 8937 0661 to speak to the Customer Service team. * All enquires via email or phone call will be replied within 24 hours of submission.

We understand the importance of trying clothes on and we know once you feel our buttery soft leathers against your skin, you will fall in love. That’s why we offer free shipping & easy returns so you can try on as many pieces as you like. Whatever doesn't work we provide full refunds on full price purchases only and exchanges or credits on Sale Items (excluding sample sale items). And we pay for the return shipping if you are within Australia too! Learn more here. 

 

West 14th head office is based in Bondi Beach, NSW Australia. Online orders are dispatched from our warehouse partners based in Sydney, NSW Australia.  

 

Easter Long Weekend & Office Moving Closers:

The office and customer service will be offline between 28th March to 2nd April 2024 during our office move.

Our warehouse partner will remain operational and dispatching orders before and after the long weekend. ⁠All orders placed by 12noon on 28th March will be dispatched on the 28th March. Orders arriving after this time will be dispatched on Tuesday 2nd April 2024.

Free global shipping

Shipped from Sydney, Australia with love to the world with Australia Post & DHL Express.

14 day returns, full refunds

We want you to find your leather soul mate. Enjoy a full refund on full-price items when returned within 14 days of receiving your order, no questions asked.

Personalised support

Connect directly with our founder for tailored advice on everything from sizing to styling. We're here to help!

Forever warranty

Your piece is made to last a lifetime. If an issue arises, we’ve got you covered with our repair service.

TRY BEFORE YOU BUY
Try up to 2 items
Home try-on
 
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 5 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our Terms and Conditions
TRY WITH MIRRA
TRY BEFORE YOU BUY
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 5 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $10 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our Terms and Conditions
TRY WITH MIRRA
You're ready to select your exchange items
Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.