West 14th’s service team is available to assist you with all of your queries.
We can be reached by email, phone, live chat or messenger.
Contact us on [email protected] or call +61 02 8937 0661 to speak to the Customer Service team. * All enquires via email or phone call will be replied within 24 hours of submission.
We understand the importance of trying clothes on and we know once you feel our buttery soft leathers against your skin, you will fall in love. That’s why we offer free shipping & easy returns so you can try on as many pieces as you like. Whatever doesn't work we provide full refunds on full price purchases. And we pay for the return shipping if you are within Australia too! Learn more here.
West 14th head office is based in Bondi Beach, NSW Australia. Online orders are dispatched from our warehouse partners based in Sydney, NSW Australia.
West 14th remains fully operational!
In this uncertain time in the world you can be assured West 14th is a stable source of wardrobe inspiration and only a phone call away to answer your leather questions.
Our warehouse partners in Ingleburn NSW, Australia remain open and busy picking and packing your orders. Australia Post and DHL remain operational in shipping within Australia. And we have adapted our easy returns to include a pick up option for those self isolating!
For orders outside of Australia, we're following the guideline of DHL and if they are operating in your city then we happily ship.
We're all in this together. Stay safe and #stayathome.
x Violeta & The West 14th Team